A Custom AI Built FOR your MSP BY an MSP
Use the power of AI to assist with support — all with MSPTech.
MSP's of ANY size
Small MSPs
Launch quickly without complex
setup.
High-Volume Desks
Offload routine tickets and focus on advanced issues.
Omnichannel Support
AI reviews tickets originating from chat, e-mail, and calls for high-confidence response.
Business Owner
Gain full visibility into support operations and team performance with minimal oversight.
Account Manager
Track client satisfaction, ticket history, and response quality, using natural language queries.
Technicians
Resolve issues faster with AI-researched resolutions and real-time ticket context.
Small MSPs
Launch quickly without complex
setup.
High-Volume Desks
Offload routine tickets and focus on advanced issues.
Omnichannel Support
Consolidate email, chat, and form tickets in one streamlined flow.
Business Owner
Gain full visibility into support operations and team performance with minimal oversight.
Account Manager
Track client satisfaction, ticket history, and response quality — all in one dashboard.
Technicians
Resolve issues faster with AI-suggested responses and real-time ticket context.
Works with the Tools You Already Use
Features That Will Do the Heavy Lifting
AI-Powered Ticket Classification
Our AI engineers are creating logic that automatically identifies the nature of each support ticket, tagging it by type, urgency, and context — no human sorting required.
SLA-Aware
Prioritization
Our mandate: Never miss a ticket. Tickets will be prioritized in real time based on SLA rules, customer tier, and time sensitivity.
Generate Performance Analytics
In order to gain full visibility into your support operations with real-time analytics, MSPTech’s intuitive AI can help you track key metrics like ticket volume, average response and resolution times, agent performance, escalation frequency, and SLA compliance.
PSA & RMM Integrations
We’ve tasked out developers with building out-of-the-box compatibility with industry-standard tools like ConnectWise, Kaseya, and AutoTask. MSPTech fits right into your existing workflow.
Self-Learning Engine
The more you use it, the smarter it gets. MSPTech adapts to your support patterns and continuously improves its accuracy.
Hardware for Secure Data
Our custom-engineered on-site appliance will provide the security you need for your compliance-restricted information.
Your Ticket Workflow. Supercharged by AI.
Understands the issue
Our AI analyzes each ticket, auto-categorizing it by type and urgency.
Prioritizes smartly
SLAs, customer history, and context all factor into automatic triage.
Suggests resolutions
AI recommends replies or technical fixes on the spot.
Closes or escalates
Tasks get completed or routed to the right human — fast.
What Early Adopters Are Saying
“MSPTech will save us from having to hire techs too quickly, especially since our response times have improved.”
Christopher Miller
Technical Lead
“Finally, AI built for MSP’s, not just another generic chatbot.”
Chris Graff
Account Manager
Schedule A Demo
Be one of the limited number of MSP’s to learn about MSPTech, helping to empower, enhance, and accelerate your team’s capabilities.
Frequently Asked Questions
Do I need developers to set it up?
No, our on boarding process simply asks for access to your data stores, and for additional documentation such as SOP‘s, SLA‘s, agreements, etc. We’ll work with you one-on-one to collect the necessary API’s and interfaces to get you up-and-running.
Where is my data stored?
Your data remains where you keep it now – locally or in-cloud. Our system meets you where your data resides.
Can the AI behavior be customized?
It can. As we learn about your business, and you learn how MSPTech benefits you, we adjust and enhance the feature set and responses to fit your needs.