Solutions

A Custom AI Built FOR your MSP BY an MSP

Use the power of AI to assist with support — all with MSPTech.

MULTIPLE USE CASES

MSP's of ANY size

Small MSPs

Launch quickly without complex
setup.

High-Volume Desks

Offload routine tickets and focus on advanced issues.

Omnichannel Support

AI reviews tickets originating from chat, e-mail, and calls for high-confidence response.

Business Owner

Gain full visibility into support operations and team performance with minimal oversight.

Account Manager

Track client satisfaction, ticket history, and response quality, using natural language queries.

Technicians

Resolve issues faster with AI-researched resolutions and real-time ticket context.

Integrates With Your PSA

Works with the Tools You Already Use

Available Soon
Available Soon
Exciting Roadmap

Features That Will Do the Heavy Lifting

AI-Powered Ticket Classification

Our AI engineers are creating logic that automatically identifies the nature of each support ticket, tagging it by type, urgency, and context — no human sorting required.

SLA-Aware
Prioritization

Our mandate: Never miss a ticket. Tickets will be prioritized in real time based on SLA rules, customer tier, and time sensitivity.

Generate Performance Analytics

In order to gain full visibility into your support operations with real-time analytics, MSPTech’s intuitive AI can help you track key metrics like ticket volume, average response and resolution times, agent performance, escalation frequency, and SLA compliance.

PSA & RMM Integrations

We’ve tasked out developers with building out-of-the-box compatibility with industry-standard tools like ConnectWise, Kaseya, and AutoTask. MSPTech fits right into your existing workflow.

Self-Learning Engine

The more you use it, the smarter it gets. MSPTech adapts to your support patterns and continuously improves its accuracy.

Hardware for Secure Data

Our custom-engineered on-site appliance will provide the security you need for your compliance-restricted information.

On The Roadmap

Your Ticket Workflow. Supercharged by AI.

Step 1

Understands the issue

Our AI analyzes each ticket, auto-categorizing it by type and urgency.

Step 2

Prioritizes smartly

SLAs, customer history, and context all factor into automatic triage.

Step 3

Suggests resolutions

AI recommends replies or technical fixes on the spot.

Step 4

Closes or escalates

Tasks get completed or routed to the right human — fast.

Familiar Interactions
Real Feedback From Real MSP's

What Early Adopters Are Saying

Schedule A Demo

Be one of the limited number of MSP’s to learn about MSPTech, helping to empower, enhance, and accelerate your team’s capabilities.

Frequently Asked Questions

Do I need developers to set it up?

No, our on boarding process simply asks for access to your data stores, and for additional documentation such as SOP‘s, SLA‘s, agreements, etc. We’ll work with you one-on-one to collect the necessary API’s and interfaces to get you up-and-running.

Your data remains where you keep it now – locally or in-cloud. Our system meets you where your data resides.

It can. As we learn about your business, and you learn how MSPTech benefits you, we adjust and enhance the feature set and responses to fit your needs.

Schedule a Demo

We’re inviting a limited number of MSPs to join our beta. Join Beta, shape the product, and stay ahead of the competition.