“MSPs don’t need more dashboards — they need relief. That’s what we’re building.”
Why MSPTech?
Shaping the Future of IT Support with AI
A custom AI built FOR your MSP BY an MSP
MSPTech.ai empowers Managed Service Providers to automate technical support, scale operations, and reduce ticket fatigue — all with AI that works alongside humans.
Our Vision
MSPTech’s vision is to revolutionize technical support by using AI to address the mundane work so you, your administrative team, and your highly-skilled technicians can focus on high-level tasks. We endeavor to empower our client businesses to confidently use AI to swiftly resolve complex issues, enhancing productivity and customer satisfaction. Join us in shaping a future where support challenges are met with confidence and speed.
Our Mission
What Drives Us
Challenge We Solve
MSPs are under constant pressure to grow their operations while maintaining exceptional service levels. This often means overloaded teams, slow response times, and rising costs
Why We Started
We founded MSPTech to tackle these challenges with purpose-built, AI-powered solutions created specifically for Managed Service Providers.
What We Believe
Our mission is to reduce operational friction and unlock efficiency for MSPs. We believe AI should act as a reliable, always-on extension of your team — enhancing their capabilities, not replacing them.
How do we know we’re on the right track? See what industry leaders from a February 2024 poll of MSP Executives by CRN.com have to say:
‘’Teams need to be trained to work alongside AI, rather than their replacement’’
Jeff Reimer
CEO of Paragon Micro
‘’Staffing continues to be an issue for us. And we’re finding more ways to automate and lessen the trouble tickets from our clients’ environments’’
Robert Andrews
CEO of Computer Logistics
‘’The biggest challenge for our organization is labor. Can we train and onboard new staff as quickly as we can onboard new clients?’’
Marissa Maldonado
CEO of Proda Technology
Our Expertise
Meet the Team
Our team is made up of SaaS builders, AI engineers, and IT service veterans who’ve been in the trenches of helpdesk chaos. We know what it takes to support thousands of users — and we’re passionate about solving the bottlenecks that slow MSPs down.
Greg
Data Scientist
Zary
Data Scientist
“Automation feels like magic — invisible and reliable, enhancing your team.”
Trace
Data Scientist
“Ticketing shouldn’t bottleneck.” We aim for faster, quieter, human-friendly resolutions.”
Jake
Data Scientist
“Storytelling drives connection. We craft narratives that resonate with our audience.”
Dan
Data Scientist
“User feedback is gold. We listen, learn, and iterate to improve.”
Rick
Data Scientist
“Design is not just what it looks like; it’s how it works — seamless and intuitive.”
Greg
Data Scientist
Zary
Data Scientist
Trace
Data Scientist
Jake
Data Scientist
Dan
Data Scientist
Rick
Data Scientist
Commitment & Innovation
Built for the Long Term
The AI Technician is just the beginning. Our roadmap includes deeper PSA integrations, advanced ticket prediction models, and contextual recommendations for technicians in real time.
Today
Launching the AI technician to work hand-in-hand with existing company roles and seamlessly integrate with ConnectWise, Slack, and Teams for nearly instant data analysis and response.
Focused on solving immediate pain points for growing MSPs.
3 Years
Expanding integrations beyond current PSA’s, RMM’s, and MSA’s to realize the vision of fully-autonomous technicians that can craft predictive insights for workload optimizations and ensure consistent customer satisfaction.
Focused on solving immediate pain points for growing MSPs.
6 Years
Pioneering autonomous support orchestration — where human-AI collaboration enables 24/7 global managed services at scale, with near-zero ticket lag, predictive prevention, and self-improving workflows.
Delivering fully adaptive support environments — where AI dynamically adjusts to each MSP’s unique processes, automates root-cause analysis, and supports full lifecycle ticket resolution.
Schedule A Demo
Be one of the limited number of MSP’s to learn about MSPTech, helping to empower, enhance, and accelerate your team’s capabilities.
Frequently Asked Questions
Is MSPTech really founded by MSP providers?
Yes! Collectively, we have over 40 years experience in IT, dating back to Windows NT servers and Windows 95 workstations! As business owners ourselves, we understand the need to provide helpful tools as our industry evolves.
What made you decide to build MSPTech?
We were inspired by the surprising wide-level acceptance of artificial intelligence over the last several years, and found it was the right time to develop a companion for our technicians that would enable them to resolve trouble tickets faster. The genesis brings us to where we are now, solving for other MSP’s ticketing challenges.
Does MSPTech's team really understand my business?
Absolutely, and our proposed partnership is born of our own commitment to aligning ourselves with client needs, and delivering on the SLA’s we provide. Knowing you’re the same way, we are likely a good fit. Find out by booking a demo with us!